* Delivery Policy
* Returns, Refund and Cancellation Policy
the Site and all products and services offered by Capital Cashmere.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is [company name] of [address].
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to,
when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in
connection with other activities, services, features or resources we make available on our Site or on other
websites that we operate or from other services that we provide. Users may be asked for, as appropriate, name,
email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect
personal identification information from Users only if they voluntarily submit such information to us. Users can
always refuse to supply personally identification information, however this may prevent them from engaging in
certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non personal identification information may include:
Technical information, such as the Internet protocol (IP) address used to connect your computer to the
Internet, your login information, browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL), click stream to, through and
from our site (including date and time), products you viewed or searched for page response times,
download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs), methods used to browse away from the page, OTHER and any phone number used to call
our customer service number.
Web browser cookies
Cookies are small pieces of information, stored in simple text files, placed on your computer or device by a
website. Cookies can be read by the website on your subsequent visits. The information stored in a cookie may
relate to your browsing habits on the web page, or a unique identification number so that the website can
"remember" you on your return visit. Generally speaking, cookies do not contain personal information from which
you can be identified, unless you have furnished such information to the website. Cookies do not in any way
compromise the security of your computer.
information in them that others could read and understand.
COOKIES WE USE
Session cookies - these are temporary and are deleted as soon as you close your internet browser.
Persistent cookies - these are stored on your computer or device until they expire or you remove them.
Persistent cookies - store your personal preferences such as your language preferences on multi-lingual sites to
make subsequent visits easier. They also remember questions we have asked you previously, such as a request
to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey
every time you visit the website.
Third party cookies - we work with third parties who, on our behalf, research the use of our website and activities
on it. In doing so they may place a cookie on your computer or device. However it would not contain any personal
information that others could read and understand.
We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party
websites. Again, the cookie would not contain any personal information that others could read and understand.
ADDITIONAL INFORMATION (?)
From time to time, we may embed external content from third party websites within our website. Additionally, we
partner with third parties who provide services for us which you can navigate to from our website. These third
WHAT IF I DON’T WANT TO ACCEPT COOKIES?
If you wish to restrict or block the cookies which are set by any website - including the Capital Cashmere
website, you should do this through the browser settings for each browser you use, on each computer or device
you use to access the internet.
Please be aware that some of our services may not function if your browser does not accept cookies. However,
you can allow cookies from specific websites by making them "trusted websites" in your internet browser.
You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a
wider variety of browsers including mobile internet browsers.
any other terms and conditions which may apply.
become effective immediately. Your continued use of our websites is taken as confirmation that you agree to any
How we use collected information
We may collect and use Users personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and
resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to
that order. We do not share this information with outside parties except to the extent necessary to provide the
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be
used to respond to their inquiries, questions, and/or other requests.
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries,
as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract we enter into with
them or you;
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and
others. We do not disclose information about identifiable individuals to our advertisers, but we will provide
them with aggregate information about our users (for example, we may inform them that 500 men aged
under 30 have clicked on their advertisement on any given day). We may also use such aggregate
information to help advertisers reach the kind of audience they want to target (for example, women in SW1).
We may make use of the personal data we have collected from you to enable us to comply with our
advertisers' wishes by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our site;
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us
entering into a contract with you.
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to
the prospective seller or buyer of such business or assets.
If Capital Cashmere or substantially all of its assets are acquired by a third party, in which case personal
data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or
and conditions of supply www.capitalcashmere.com
and other agreements; or to protect the rights, property, or safety of
Capital Cashmere, our customers, or others. This includes exchanging information with other companies
and organisations for the purposes of fraud protection and credit risk reduction.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against
unauthorized access, alteration, disclosure or destruction of your personal information, username, password,
transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as
possible for Users.
Where we store your personal data
The data that we collect from you will be transferred to, and stored at, a destination outside the European
Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of
our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of
your payment details and the provision of support services. By submitting your personal data, you agree to this
transfer, storing or processing. Capital Cashmere or we will take all steps reasonably necessary to ensure
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted
using SSL technology. Where we have given you (or where you have chosen) a password which enables you
to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to
share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our
best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any
transmission is at your own risk. Once we have received your information, we will use strict procedures and
security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you
(before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your
information to any third party for such purposes. You can exercise your right to prevent such processing by
checking certain boxes on the forms we use to collect your data.
You can also exercise the right at any time by contacting us at email@example.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these policies. Please check these policies
before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in
accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you
with details of the information we hold about you.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners,
suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that
appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.
In addition, these sites or services, including their content and links, may be constantly changing. These sites and
services may have their own privacy policies and customer service policies. Browsing and interaction on any
other website, including websites which have a link to our Site, is subject to that website's own terms and
updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to
stay informed about how we are helping to protect the personal information we collect. You acknowledge and
Here at Capital Cashmere we pride ourselves on excellent customer service.
We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK
Mainland by Royal Mail First Class Post. Which means that, all being well, you should receive your
parcel the following working day after it has been dispatched or within 5 days.
However, although we promise to dispatch your order quickly, it should be remembered that delivery is not
guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels
sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland may take a little longer.
How will my parcel be sent UK mainland?
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge
Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or
Express Shipping postage.
Standard postage cost from £3.95 / £4.95 dependent on the weight and size of your order and will be sent Royal Mail
First Class and should take 1 - 4 working days for delivery. Should the item not arrive within this time scale
please contact your local sorting office to ensure that they are not holding the item for you. Please note that
Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until
this time. Replacements for undelivered orders won't be possible until after this time.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Postcodes included within this section are:
AB31 - 38, AB41 - 45, AB51 - 56.
FK19 - 20
HS1 - 9
IV1 - 32, IV36, IV40 - 49, IV51 - 56
KA27 - 28
KW1 - 17
PA20 - 49, PA60 - 78, PA80 - 88
PH1, PH5 - 10, PH15 - 26, PH30 - 44
ZE1 - 3
Postage cost from £3.95 (smaller items) these will be sent Royal Mail Second Class and should take 3 - 4 working
days for delivery. Should the item not arrive within this time scale please contact your local sorting office to
ensure that they are not holding the item for you.
Postage cost from £7.95 or more item(s) will be sent using DHL or FedEx and should be with you within 2 - 3
How will my item(s) be sent to Republic of Ireland.
We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent
using FedEx or DHL.
Please note we have made every effort to make our shipping charges as accurate as possible, however
occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the
opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive [an e-mail notification] advising of this.
Help! I haven't received my parcel, what should I do?
Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often
be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can
follow in the event of a missing parcel.
If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.
Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any
reason please contact us first by telephone or e-mail - see our Contact page.
Please return goods unused and in original packaging in perfect condition for resale within 10 days of receipt.
We recommend obtaining proof of postage. A full refund (minus the shipping costs) will be made on receipt of the
Please note that you are responsible for shipping costs when returning unwanted goods.
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to
you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the
shipping costs for sending out the exchange item.
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 7 working days from the date you received
your order. To cancel your order please contact us at firstname.lastname@example.org within 7 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the
extra items and send all items out together. If your order has already been dispatched we cannot add anymore
items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we will refund any
charges incurred in returning the item to us either by a personalised pre-paid return label or by refunding your
return postage costs – up to 2nd class postage only].
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will
require a new card number to process the refund.
When will I receive my refund?
We action all refunds the same day we receive the goods back/within 7 days of receipt of the goods and it can
take up to 3 working days for the refund to show on you card.