Return and Refund Policy

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 Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and damaged garments.  Should you need to return any item to us for any reason please contact us first by telephone or e-mail - contact@capitalcashmere.com

Unwanted Goods Please return goods unused and in original packaging in perfect condition for resale within 10 days of receipt. We recommend obtaining proof of postage. Please note that you are responsible for shipping costs when returning unwanted garments. 

Damaged garments If any of the garments are damaged we will either refund the cost amount in full or send you a replacement free of charge. 

Exchanging goods If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted items back to us and also the shipping costs for sending out the exchange item. 

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us at contact@capitalcashmere.com within 7 days.  If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.  

Will any return costs be refunded?  If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only.  We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.  

My Payment Card has changed/expired. How will I receive my refund?  We process all refunds to the original card used when you placed your order. If your card has expired we will require a new card number to process the refund.  When will I receive my refund?  We action all refunds the same day we receive the goods back/within 7 days of receipt of the goods and it can take up to 3 working days for the refund to show on you card.